unWired Support App

Get fast and easy Internet support at your fingertips. With our unWired Support app, you can easily diagnose Wi-Fi issues and improve your home Internet anytime, day or night.


Speed Issues

If you're noticing your Internet speed is slower than it should be, unWired Support can quickly diagnose speed issues.

Wireless (Wi-Fi) Coverage Issues

Is your Internet not covering your entire home? unWired Support can examine your network to see if there are ways to boost your signal.

Video Buffering

If your video spends more time loading than playing, unWired Support may be able to resolve issues with your network.

Devices Dropping off Network

If you find your devices are randomly dropping off your network, there may be an easy way to solve that.


Download the App, Open & Click Begin.

Download the unWired Support app on the Apple App Store or Google Play Store. Once the app is installed, open it and click on the button labelled "Begin".

Select Network Scan

Select NETWORK SCAN to start the diagnosis. Make sure you are standing next to your router (about 3 feet away) before starting the scan. The scan takes about 2 minutes. Do not exit the app or check notifications while the scan is running.

Check Results

When the scan completes, you will see a screen displaying your WIRELESS speed test result. Remember, wireless speeds are expected to be about 10-20% slower than your wired speeds.

Improve Network if Necessary

To see suggestions on how to improve your network speed and connectivity, click IMPROVE NETWORK HEALTH at the bottom of the screen. Follow the instructions on the following screen.


The app has a unique key in the top right, which you can provide to us for further troubleshooting purposes.

Call Us

You can call us anytime at (559) 261-4444.

Create Support Ticket

Click here to open a support ticket.