WHEN SHOULD I USE UNWIRED SUPPORT?
Speed Issues
If you're noticing your Internet speed is slower than it should be, unWired Support can quickly diagnose speed issues.
Wireless (Wi-Fi) Coverage Issues
Is your Internet not covering your entire home? unWired Support can examine your network to see if there are ways to boost your signal.
Video Buffering
If your video spends more time loading than playing, unWired Support may be able to resolve issues with your network.
Devices Dropping off Network
If you find your devices are randomly dropping off your network, there may be an easy way to solve that.
HOW TO USE UNWIRED SUPPORT
Download the App, Open & Click Begin.
Download the unWired Support app on the Apple App Store or Google Play Store. Once the app is installed, open it and click on the button labelled "Begin".
Select Network Scan
Select NETWORK SCAN to start the diagnosis. Make sure you are standing next to your router (about 3 feet away) before starting the scan. The scan takes about 2 minutes. Do not exit the app or check notifications while the scan is running.
Check Results
When the scan completes, you will see a screen displaying your WIRELESS speed test result. Remember, wireless speeds are expected to be about 10-20% slower than your wired speeds.
Improve Network if Necessary
To see suggestions on how to improve your network speed and connectivity, click IMPROVE NETWORK HEALTH at the bottom of the screen. Follow the instructions on the following screen.
NEED FURTHER ASSISTANCE?
Call Us
You can call us anytime at (559) 261-4444.
Create Support Ticket
Click here to open a support ticket.